The UAE has launched the second phase of its ambitious Zero Government Bureaucracy program, a national initiative aimed at drastically streamlining public services and eliminating administrative red tape. This move reinforces the UAE’s commitment to becoming a global leader in efficient and impact-driven governance, building on the significant successes of the program’s initial phase.
UAE Accelerates Towards Bureaucracy-Free Governance
Sheikh Mohammed bin Rashid Al Maktoum, Vice President and Prime Minister of the UAE and Ruler of Dubai, announced the launch of the second phase, emphasizing its goal to create "simpler, faster, and more impactful government services." This initiative aligns with President Sheikh Mohamed bin Zayed Al Nahyan’s vision for a world-class model of government service delivery.
Remarkable Achievements of Phase One
The first phase of the Zero Government Bureaucracy program, launched in November 2023, yielded impressive results:
- Reduced service delivery time by over 70 percent.
- Eliminated more than 4,000 unnecessary procedures.
- Removed 1,600 redundant requirements.
- Saved customers over 12 million hours annually.
- Resulted in an annual saving of Dhs1.12 billion for the public, businesses, and investors.
Mohammad Al Gergawi, Minister of Cabinet Affairs, highlighted that over 690 teams from 30 government entities contributed to these achievements.
Focus of Phase Two: Zero Digital Bureaucracy
The second phase will primarily target zero digital bureaucracy. Key objectives include:
- Ensuring 24/7 uptime for digital systems.
- Improving integration between various government platforms.
- Enhancing overall customer experience.
- Deploying Artificial Intelligence (AI) across government services.
Mohammed bin Taliah, Chief of Government Services in the UAE Government, outlined plans for further digital integration, adoption of leading private sector practices, and enhanced data sharing to foster innovation and joint solutions across ministries.
Recognizing Excellence and Private Sector Impact
During the launch event, top-performing government teams were recognized with Dhs7 million in awards. The Ministry of Justice received first place, with Minister Abdullah bin Sultan bin Awad Al Nuaimi acknowledging the ministry’s efforts in streamlining operations.
A panel session titled "Zero Bureaucracy and the Private Sector" featured insights from Marwan Ibrahim Haji Nasser, CEO of Tadawi Healthcare Group, and Fouad Mansoor Sharaf, MD of UAE Shopping Malls at Majid Al Futtaim Properties. They underscored the positive impact of the program on private sector efficiency, performance, and service quality.
Key Takeaways
- The UAE’s Zero Government Bureaucracy program is a national initiative to streamline public services and eliminate administrative red tape.
- Phase one significantly reduced service delivery times, eliminated procedures, and saved substantial time and money.
- Phase two focuses on achieving zero digital bureaucracy through enhanced digital integration, AI deployment, and improved customer experience.
- The program serves as a blueprint for future-focused governance, prioritizing simplicity, speed, and citizen satisfaction.
Sources
- UAE unveils phase 2 of Zero Government Bureaucracy programme, Gulf Business.
